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For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

Why Customer Service Matters to Revenue Growth

For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

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A question to empower you

I’ve had cancer. I’ve endured bankruptcy. I’ve been divorced. I have three sons with ADHD and ASD. I have ADHD and Dyslexia. I also have Ehlers-Danlos Syndrome. Here’s my point. People hear this and often say, “WOW, you’ve been through so much.” Yes I have, however, I prefer to focus on what I’ve done with […]

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Did you trust today

I just want to say that writing an article while on a moving train is quite an adventure. I ride the train maybe once a year from my far west suburban community into Chicago, for business. As I sat in my seat on the pleasantly warm train waiting for it to depart, it occurred to me […]

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Born to be offended

A colleague of mine (Sarah Victory) once said, “I think 10% of the people on the planet were put here just to be offended.” Some people are so easily offended you’d think they were born that way. Do you know anyone like this? I know fewer and fewer of them as I exercise my ability […]

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